退货与退款政策

1. 退货资格 (Return Eligibility)

您可以在收到货物的 30天内 申请退货。要符合退货资格，商品必须未经使用，保持原包装，且状态与您收到时完全相同。

You may request a return within 30 days of receiving your items. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

2. 不可退货的商品 (Non-Returnable Items)

出于产品特性的考虑，以下类型的商品不接受退货：

For product-specific reasons, the following types of items cannot be returned:

• 个性化定制产品 (Personalized or custom-made products)
• 易腐坏商品 (Perishable goods)
• 礼品卡 (Gift cards)
• 已声明的清仓或特价商品 (Items marked as final sale or clearance)

3. 退货流程与退款 (Return Process & Refunds)

退货流程简单清晰，分为以下步骤：

The return process is simple and clear, divided into the following steps:

1. 发起申请 (Initiate a Request):请发送邮件至 support@baggobagsglobal.com，并提供您的订单号和退货原因。
   Please email support@baggobagsglobal.com with your order number and reason for the return.
2. 等待审核 (Await Approval):我们的团队将在1-2个工作日内审核您的请求。如果您的退货请求被批准，我们将向您提供详细的退货指引。
   Our team will review your request within 1-2 business days. If approved, we will provide you with detailed return instructions.
3. 接收与退款 (Inspection & Refund):收到并检查您的退货商品后，我们将在 5-7个工作日 内处理您的退款。退款将原路返还至您的支付账户。
   Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.

4. 联系我们 (Contact Us)

如果您对退货有任何疑问，我们的客服团队将随时为您提供帮助。

If you have any questions regarding returns, our customer service team is always here to help. Please reach out via our Contact Page.